
Team Building News gives an inside look at how America's top corporations use innovative team building to improve team performance.
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Spring 1999 www.teambuildingnews.com Volume 1, Issue 1

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Team Building Views
Did you know that every company that has won the Malcolm Baldridge Award has participated in a team building ropes course?
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 (SCOTTSDALE) - As Eastman Kodak Co. was gearing up to launch two new medical imaging products, they called on America's leading team building company to help pave the way to a path-breaking sales campaign.
Kodak is the first company to address the total solution for medical imaging products serving hospitals, clinics, and medical imaging centers. These products are the first to provide the ability to distribute, view and print low volume medical images at high quality and low cost.
Recently, 250 sales executives from the U.S. and Canada met in Scottsdale for a series of sales training sessions to introduce these new products. During three days, teams of 4-7 people also faced the challenge of MISSION: It's Possible, an interactive mystery game requiring teams to draw on their collective knowledge of the products to succeed in the game.
Problem solving required the knowledge of technical data, such as print times and resolutions, to product availability, marketing resources, and targeting customers. All questions paralleled with the Mission: It's Possible theme, an innovative sales training method customized for Eastman Kodak by Venture Up, a performance improvement company known nationally for its innovations in corporate training. For more information, call (602) 955-9100.
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What is
TEAM BUILDING ?
Team Building is a big buzz word and the term has taken on many connotations in recent years. In terms of corporate development, team building experiences rely not on the activity itself, but on the curriculum and processing that accompany it. The activity -- be it a challenge course, rock climbing, craft-building, or music program -- is merely the tool that provides a high impact learning experience given the appropriate direction.
This is not to say that a team building program needs to be dry and academic. The very tools are what make the learning fun, exhilarating and memorable, thus facilitating transfer to the team's workplace relationships.
Effective teams require a group of people unified by purpose, focused on a mission and committed to success. Successful team building adventures generally begin with a pre-program assessment of a group and corporate involvement in designing the curriculum. The process reveals if the foundations of teamwork are already in place and determines the program approach. Without this knowledge and planning, the program can have adverse effects and intensify any resistance to team building.
Corporate leaders should also emphasize beforehand that participation is voluntary. They should encourage, but never pressure or require executives to partake. Few executives, if any, will refuse to participate, given the choice. The decision to participate empowers employees and conveys a commitment and a willingness to cooperate, thus setting the process of team building in motion.
In some cases, executives may be resistant because they don't want to open up and get "too personal" with their colleagues. Perhaps they've read or heard about an experiential program that got "too personal". There is a clear difference between one's personal and professional life. Corporate programs should focus on personal issues only in how they relate to professional relationships and improving organizational performance.
Current Trends
The United States has an estimated 100 established experiential learning providers and the list is growing. They range from consultants who work out of their homes to multinational performance improvement firms. Programs that were once considered "off the wall" have now become mainstream in the world of corporate training. Nearly all, if not all, of the Malcolm Baldridge Award winners have participated in experiential learning.
In the early years of experiential learning, many clients were primarily concerned with safety, perhaps because the industry was new and unfamiliar, and many of the programs appeared too risky. Today, the industry's growth and track record for safety has turned the market to focus more intently on the details of program design and the provider's ideology.
The market has expanded for Venture Up, the world's largest in house provider of interactive team building programs. Recent years have seen ever increasing numbers of conservative firms enrolling in Venture Up's team building and experiential learning programs, such as ropes courses, rock climbing and music programs. Such clients include: American Express, Bank One, Charles Schwab, Coopers & Lybrand, Deloitte & Touche, Ernst & Young, Finova, Transunion and Union Bank of Switzerland and Wells Fargo.
In the mid-1980s, Venture Up's corporate market was dominated by so-called "go-getters", aggressive sales forces and risk-taking upper-and middle management teams. That market is still strong, but what's more evident nowadays is that the groups are getting larger. Many firms are putting entire staffs through team building training - from the top brass to the front line -- and incorporating team building into their standard training curriculum. For years, Venture Up has trained Insight Direct staff of all professional levels. The worldwide distributor of computer products recently hired Venture Up to install a team building challenge course at its headquarters in Tempe, Arizona. Insight has expanded operations to England and plans are underway for another in-house Venture Up training program overseas. Successful companies such as Insight recognize that the human element is critically important to profit in the global marketplace, where competition continues to increase and product differentiation is increasingly difficult to sustain. Customers are loyal to companies who provide quality in products and services. And a company can best achieve this if staff at all corporate levels work effectively as team players.
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Extreme Team Retreat
Coming to Flagstaff
Deep in the woods of Flagstaff, Venture Up founders are building a $1.5 million log cabin modeled after a landmark site on the shores of Lake Tahoe.
The 2-story cabin planned near Mt. Elden is more than 5,000 square feet, with 5 fireplaces, a huge vaulted great room for corporate meetings, and expansive decking and balconies on all sides.
Completion is scheduled for April 2000.
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10 Questions to Ask Your
Team Building Trainer
& answers from the #1 company.
1. How long have you been in business?
Venture Up: Since 1983.
2. What percentage of your business involves corporate clients?
Venture Up: 100 percent.
3. Do you use sub-contractors for your programs?
Venture Up: No. All Venture Up programs are created and provided by in- house permanent staff to ensure consistency and quality. We are, however, hired as sub-contractors by training firms, incentive houses, and destination management companies in the U.S. and Europe to augment training curricula or deliver event programs. In such cases, we provide services under that organization's name.
4. How many people have participated in your programs?
Venture Up: More than 100,000 clients have participated directly in Venture Up's programs in the U.S. and abroad. This figure does not include programs for which we are sub-contracted by other corporate training firms, incentive houses or destination management companies.
5. Can you describe a typical client?
Venture Up: We work with organizations of all types and sizes, and have more team building clients than any other organization in the world. Many of our clients are also winners of the Malcolm Baldridge Award, such as Xerox, Federal Express, ATT and GTE. Venture Up also has a long-standing track record working on the inside of many of the world's leading firms. In terms of client satisfaction, Venture Up's list of Clients and Testimonials speaks for itself.
6. What theories or philosophies does your company aspire to?
Venture Up: Venture Up's Philosophy is based in the belief that the quality movement is here to stay . We believe a quality company is rooted in the power of the individual in creating a high performance team and hence a successful organization. Our goal is to provide realistic experiences which empower individuals to contribute to common goals through effective individual and team behaviors. It is through the accomplishment of common goals, through combined individual talents that teams are forged and true quality is achieved.
7. What is the educational and professional experience of the facilitators in your programs?
Venture Up: The quality of our programs is reflected in our staff, a well balanced blend off academic, professional and international experience. All Venture Up leaders are well educated professionals, carrying a master's or bachelor's degree from well-known accredited universities.
8. Where is your administrative office? Where do you operate?
Venture Up:Our administrative office is in Phoenix, Arizona and we have satellite facilities and resort partners across the U.S. and internationally.
9. Do you own, maintain and transport your equipment?
Venture Up: Yes. Venture Up's commercial fleet of vans and trucks are seen on highways across the U.S. The fact that we own rather than rent our program equipment -- from our state- of- the-art sound systems, event tents, electronic game shows, tribal drums, mountain bikes to our portable challenge course -- ensures clients a top quality program at the right price, since the middlemen for renting such equipment are eliminated. For international programs, we use portable programs that travel and set up easily, and also build program materials on site.
10. Do you have safety policies and procedures in force?
Venture Up: Yes. Our safety and enrollment records are second to none in the world and unmatched in Arizona. We have never had a serious accident, rescue or insurance claim -- either for liability or workman's compensation. In terms of high adventure programming, we are accredited by the AMGA, who found our safety practices exceed industry standard in all areas.
Info: (602) 955-9100

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